Sangeetha Fast Food and its fine dining restaurant in R. A. Puram is popular and people, mostly residents of this neighbourhood say it is an excellent ‘go to’ option when they want to step out for some tiffin. They like the food.
However, one regular diner, Rekha ( we are not using her full name) says she observed that the chutney leftovers ‘on our table were whisked into the kitchen by the waiter and she saw these were arranged neatly on the service table inside.
“This also happened at two other tables that I observed. The manager here, when questioned mumbled something incoherently,” she states.
Rekha says she ‘peeped into the kitchen on my way out, and lo! the chutney dishes brought in were lined up on the service table in the kitchen zone.’
Rekha says she later spoke to one Nageswaran at Sangeetha’s Head Office, and he is said to have apologised and said that he had once warned the staff about it.
Mylapore Times is trying to get a word on this issue from Sangeetha management.
Rekha, the diner sent this update today in an email to the newspaper – This is to share with you that the management of Sangeetha restaurant have since been in touch and have said that customer satisfaction is their top priority. They said that they practice a system which is of a very high standard and is periodically reviewed. They also said that they have a zero tolerance policy for deviation
Later on Wednesday, Sangeetha issued a note on this ‘incident’ ;
The claims in this report are absolutely false and the customer in question is completely misinformed.
To clarify on the incident , the chutney cups were taken in to be disposed and was disposed duly , the chutney cups on the table that the customer claims to have seen were fresh cups. The customer has made a misjudged correlation between these two actions and came to the conclusion that chutney cups were reused which is not true.
‘We would like to reiterate that we have been running this establishment for the past 22 years and the sole reason we have been in business for so long is that we never compromise on the quality of food or service we provide. That is why we enjoy a continuous patronage from customers.’
The note was mailed by a PR executive of Sangeetha.
The diner says she stands by her story.